Customer Service Survey

Please rate the following categories from 1-5. One is poor and five is excellent.

Scheduling

Did we meet your scheduling requirements? Were we flexible and responsive in making adjustments to meet your needs?

Documentation

Was documentation and information provided in a timely and accurate manner?

Logistics

Were shipments and scheduling of material met to your satisfaction?

Customer Complaints

Were non-conformance material / complaints responded to in a timely manner and preventative action outlined and implemented to your standards?

Quality

Was quality of product and packaging to your standards?

Contact

Were your questions/concerns addressed in a timely manner and to your satisfaction?

Facility

Does our facility meet your standards? This covers areas such as personnel knowledge and ability, facility cleanliness, equipment, etc.