Did we meet your scheduling requirements? Were we flexible and responsive in making adjustments to meet your needs?
Was documentation and information provided in a timely and accurate manner?
Were shipments and scheduling of material met to your satisfaction?
Were non-conformance material / complaints responded to in a timely manner and preventative action outlined and implemented to your standards?
Was quality of product and packaging to your standards?
Were your questions/concerns addressed in a timely manner and to your satisfaction?
Does our facility meet your standards? This covers areas such as personnel knowledge and ability, facility cleanliness, equipment, etc?
Do you feel pricing was fair and competitive for the services provided?